Gambling should be a form of entertainment, not a way to make money. At Rolletto, we expect all players to be 18 or older and to treat gaming as a leisure activity with set boundaries. This page explains the tools, rules, and support available to help you stay in control.
Staying in Control
You can set several limits directly in your account:
- Deposit limits: Choose daily, weekly, or monthly caps on how much you add to your account. New limits apply straight away. - Loss limits: Set a maximum amount you can lose over a chosen period. These also take effect immediately. - Session time limits: Decide how long you can play in one sitting. The system logs you out once the time is up. - Reality checks: Get pop-up reminders showing how long you’ve been playing. You can choose how often these appear. - Cooling-off periods: Take a short break from gambling for 24 hours, 7 days, or 30 days. Your account will be inactive during this time. - Self-exclusion: If you need a longer break, you can exclude yourself for 6 months, 1 year, or 5 years. During this time, you cannot log in, deposit, or receive marketing messages.
Any reduction to your limits happens at once. Increases, however, come with a 24-hour delay to give you time to reconsider.
Warning Signs
Problem gambling can develop slowly. Watch for these signs:, Chasing losses by betting more to win back money, Gambling longer or spending more than planned, Hiding your gambling from family or friends, Using money meant for bills or essentials, Feeling restless or irritable when trying to cut down
If any of this sounds familiar, support is available. Organisations like GamCare offer free, confidential advice by phone, chat, or email. You can also use GAMSTOP, the UK’s national self-exclusion scheme, to block access to online gambling sites for a set period.
Protecting Under-18s
Rolletto does not allow anyone under 18 to open an account. We verify age during registration and may ask for documents if there’s any doubt. If you share a computer or device with children, consider using parental control software such as Net Nanny or K9 Web Protection to block gambling sites.
Account Rules
You must be 18 or older and living in a place where online gambling is legal to register. Only one account per person is allowed. We carry out identity checks (known as KYC) to confirm who you are before processing your first withdrawal. This helps prevent fraud and money laundering.
Bonuses come with terms: wagering requirements, game restrictions, expiry dates, and caps on how much you can withdraw from bonus funds. Trying to abuse bonuses, such as creating multiple accounts or colluding with others, will result in offers being voided and possible account closure.
Inactive accounts (no logins for 12 months) may be closed, but any remaining balance will be returned after verification.
Privacy and Data Use
We collect:, Identity details (name, date of birth, address), Contact information (email, phone number), Payment data (card or e-wallet details), Technical logs (IP address, device type, pages visited)
This information is used to run your account, meet legal duties, prevent fraud, and improve our service. We do not sell your data. It is shared only with payment processors, identity verification partners, and the Gambling Commission when required by law.
You have the right to see what data we hold, correct errors, request deletion (where the law allows), and object to certain uses. To exercise these rights, contact our data team through the website.
Cookies on our site fall into three types: - Essential: Needed for the site to work (e.g., login sessions) - Analytics: Help us understand site traffic (anonymous and aggregated) - Marketing: Used for ads; you can opt out via your browser settings
All data sent between your device and our servers is encrypted. Access to personal information is limited to staff who need it for their role.
Fair Play and Complaints
Cheating, using bots, colluding with other players, or disputing legitimate transactions through chargebacks breaks our rules and may lead to account termination.
If you have a complaint, contact our support team first. If the issue isn’t resolved within eight weeks, you can refer it to an independent adjudicator approved by the Gambling Commission. In rare cases, you may escalate further to the Gambling Commission itself.
Changes to These Policies
We may update this page or our terms. If changes affect your rights or obligations, we’ll notify you by email or display a notice when you next log in. Continued use of the site means you accept the revised terms.