This page explains how Rolletto handles your personal data, what rules apply to your account, and the tools available to help you stay in control. We are committed to protecting your privacy, ensuring fair play, and supporting responsible gambling in line with UK standards.
Your Personal Data
We collect several types of information when you use our site. This includes identity details (like your name and date of birth), contact information (such as email and phone number), payment data (card or e-wallet details), and technical information (your IP address, device type, and browsing activity). We need this data to verify your age and identity, process transactions securely, prevent fraud, and comply with legal obligations under UK gambling law.
Your data is processed only where we have a clear legal reason. Such as fulfilling our contract with you, meeting regulatory requirements, or pursuing legitimate interests like security and service improvement. We do not sell your information. It may be shared with payment processors, identity verification services, and the Gambling Commission when required by law.
We keep your records for five years after your last transaction or account closure. This period is mandated by anti-money laundering regulations. You have rights over your data, including access, correction, deletion (where permitted by law), and data portability. To exercise these rights, contact our data protection team via the details in your account settings.
Cookies and Tracking
Our site uses cookies to function properly. Essential cookies let you log in and place bets. Analytics cookies help us understand how players use the site so we can fix issues and improve performance. Marketing cookies, which require your consent, show relevant promotions. You can manage cookie preferences through the banner that appears on your first visit or later via your account settings.
All data sent between your device and our servers is protected by strong encryption. Access to your information is restricted to staff who need it for their role.
Account Rules and Fair Play
You must be 18 or older and physically located in the UK to open an account. Only one account per person is allowed. During registration, you will need to provide valid identification and proof of address. This Know Your Customer (KYC) check helps prevent underage gambling, fraud, and money laundering. A successful KYC verification is required before your first withdrawal.
Bonuses come with specific terms: wagering requirements, eligible games, expiry dates, and conversion limits. Attempting to abuse bonus offers, such as creating multiple accounts or using prohibited betting patterns, will result in the removal of bonuses and possible account restrictions.
Accounts inactive for 12 months may be classified as dormant. We will notify you before any dormancy fees apply, as permitted by law.
Cheating, collusion, use of bots, or initiating false chargebacks breaches our terms and may lead to account termination. If you have a complaint, contact our support team first. If unresolved, you can escalate the matter to the Gambling Commission.
We may update these terms from time to time. Significant changes will be notified via email or a notice on the site before they take effect.
Staying in Control
Gambling should always be entertainment, never a way to make money. Rolletto provides tools to help you manage your play:
- Deposit limits: Set daily, weekly, or monthly caps. - Loss limits: Restrict how much you can lose in a set period. - Session limits: Decide how long you can play in one go. - Reality checks: Receive pop-up alerts showing your session duration and net spend. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. - Self-exclusion: Use GAMSTOP to block access to all UK-licensed gambling sites for 6 months, 1 year, or 5 years.
Limits take effect immediately. If you request to increase a limit, a 24-hour waiting period applies to give you time to reconsider.
Signs of problem gambling include chasing losses, lying about how much you’ve spent, or gambling to escape stress. These are not weaknesses. They’re signals that it’s time to seek support.
Free, confidential help is available from organisations like GamCare and the National Gambling Helpline. GAMSTOP lets you self-exclude across all UK operators in one step. Support is non-judgemental and designed to get you back on track.
If you share a device with under-18s, consider installing blocking software such as Net Nanny or Gamban to prevent underage access. Remember: your account is for your use only. Keep your login details secure.
Rolletto does not allow anyone under 18 to play. We verify age during registration and may re-check if there’s any doubt. Accounts found to belong to minors will be closed, and any winnings forfeited.